Privacy Policy

At The Laundry Room Ghana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, mobile application, and website.

1

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Full name, phone number, and email address
Delivery address and location information
Payment information (processed securely through our payment providers)
Service preferences and special care instructions
Referral codes (if applicable)

Automatically Collected Information

When you use our services, we may automatically collect:

Device information (type, operating system, unique identifiers)
Usage data (app interactions, features used, time stamps)
Location data (with your permission)
IP address and browser information

2

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our laundry services
Process orders and manage subscriptions
Facilitate pickup and delivery services
Process payments and prevent fraud
Send notifications about your orders via SMS and email
Respond to customer service requests and provide support
Send promotional communications (with your consent)
Analyze usage patterns to improve our app and services
Comply with legal obligations

3

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Third-party companies that help us deliver our services (payment processors, SMS providers, delivery partners).

Legal Requirements

When required by law, court order, or government request.

Business Transfers

In connection with any merger, sale of company assets, or acquisition.

With Your Consent

Any other purpose disclosed to you with your explicit consent.

4

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure payment processing through trusted providers
Regular security assessments and updates
Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5

Your Privacy Rights

You have the right to:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Opt-Out

Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@thelaundryroomgh.com

6

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

7

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.